Refund policy

Refund Policy

We want you to love your HypeHaven order! If something isn't right, here's how we can help.

Returns
Due to the nature of our products and shipping process, we do not accept returns for buyer's remorse. However, if your item arrives damaged, defective, or significantly different from its description, contact us within 14 days of delivery for a replacement or refund.

Refunds
Once your return/issue is approved, refunds are processed to your original payment method within 5-10 business days.

Lost or Delayed Packages
If your tracking shows no movement for 10+ days, or your order hasn't arrived within 30 days of purchase, reach out to us and we'll investigate and make it right — whether that's a replacement or a refund.

Damaged or Incorrect Items
Please email us a photo of the damaged/incorrect item within 14 days of delivery, and we'll send a replacement or issue a refund, no return shipping required.

Contact Us
For any order issues, reach out through our contact page and include your order number — we typically respond within 24-48 hours.